Frequently Asked Questions


Q: When should I expect snow to be moved?
A: Snow should be expected to be removed after a snowfall event of 2 or more inches after the snow has finished falling. Snow removal companies work as quickly as possible after a snowfall event to reach every development and in some cases it may take longer to reach certain areas of town. You should expect to have the snow removed within 24-48 hours after snowfall has ended.

Q: When should I expect our lawn to be mowed (if lawn maintenance is included in my HOA coverage)?
A: The lawn mowing companies normally make rounds to mow, weather permitting, about once a week. With this being said they ask that personal belongings be picked up off the lawn and pet waste be picked up.

Q: Who is responsible for exterior building maintenance?
A: Per the covenants and by-laws the individual owner is required to maintain the exterior of their home.

Q: What do my HOA fees cover?
A: Each different HOA may vary on what the HOA fees cover. The covenants and by-laws will list out what the fees are being used for.

Q: Who is responsible for cleaning the ice, frost, and/or snow from the sewer vent pipes or the intake and exhaust pipes?
A: Each individual resident is responsible for cleaning the ice, frost, and/or snow accumulation off of the sewer vent pipes and the intake and exhaust pipes.

Q: Who cleans the private patios and/or decks for each unit?
A: Each individual resident is responsible for cleaning the private patio and/or deck area of their respective unit.

Q: When is my HOA payment due by?
A: HOA dues are to be made payable per the terms set forth in the covenants and by-laws. Payment due dates vary per development.

Q: When can I expect my HOA bill?
A: HOA bills get mailed out annually in the first quarter.

Q: I would like to make changes to the exterior or landscaping of my property. Do I need permission to do this and if so how do I get permission for this?
A: Yes, you would need permission from the Architectural Review Committee for any exterior or landscaping changes. You can submit an application to our office for these changes and we will get back to you with either the approval or denial of these changes.

Q: What is the purpose of the Architectural Review Committee?
A: Architectural Review is a vital part of maintaining the aesthetics and property values in many HOAs.

Q: I notice that there is a concern with a HOA managed property item (street maintenance, street lights, storm gutters, sprinklers, etc), who do I contact?
A: Please bring these items to our attention so we can address these concerns. Please visit our “contact us” link or submit a request in your tenant portal.